Telesales Agent

Job Description

  • Conduct outbound calls to prospective customers to promote and sell retail banking products, including loans, insurance, personal accounts, and credit card insurance.
  • Provide accurate information about the features, benefits, and terms of various retail banking products.
  • Identify customer needs and recommend appropriate banking solutions based on their financial requirements.
  • Meet or exceed sales targets and key performance indicators (KPIs) set by the company.
  • Maintain a high level of professionalism and customer service during all interactions with customers.
  • Keep detailed records of customer interactions, inquiries, and sales transactions in the CRM system.
  • Collaborate with other team members and departments to optimize sales strategies and improve overall performance.
  • Stay updated on industry trends, market conditions, and competitor offerings to effectively position our products and services in the market.

Skills:

  • Excellent knowledge of retail banking products, including loans, insurance, personal accounts, and credit card insurance.
  • Strong sales and negotiation skills with a track record of meeting or exceeding sales targets.
  • Exceptional communication skills, both verbal and written.
  • Ability to build rapport and establish trust with customers over the phone.
  • High degree of self-motivation and resilience in a target-driven environment.
  • Flexibility to adapt to changing priorities and business needs.

Qualifications:

  • Proven experience as a Telesales Agent or similar role in the retail banking industry.
  • Proficiency in using CRM software and other sales tools.
  • Bachelor’s degree in Business Administration, Finance, Marketing, or related field preferred.

Job ID 280524-114BS