HR Officer – Operations

Job Description

The HR Officer – Operations is responsible for supporting the HR operations team in executing daily HR tasks, including managing employee data, assisting with payroll, and administering benefits. This role serves as a frontline HR contact, ensuring smooth operations and addressing employee needs while maintaining compliance with HR policies and labor laws.

Key Responsibilities

• Employee Data Management: Maintain accurate and up-to-date employee records in HR systems.
• Payroll Support: Assist in payroll processing, ensuring timely and accurate payments.
• Benefits Administration: Support the administration of employee benefits programs, including health insurance, leave, and retirement plans.
• Employee Support: Serve as the first point of contact for employees regarding HR-related queries and issues.
• HR Process Improvement: Identify opportunities to streamline HR processes and improve service delivery.

Key Result Areas (KRAs) and Key Performance Indicators (KPIs)

1. Operational Accuracy and Efficiency:
   • KPI: Accuracy of employee data management.
   • KPI: Timeliness of payroll processing and benefits administration.
2. Employee Support and Satisfaction:
   • KPI: Response time to employee queries and issues.
   • KPI: Employee satisfaction with HR support services.
3. Compliance and Record Management:
   • KPI: Compliance with labor laws and company policies.
   • KPI: Accuracy and completeness of HR records.
4. Process Improvement and Efficiency:
   • KPI: Implementation of process improvements leading to operational efficiency.
   • KPI: Reduction in HR process errors and delays.

Skills

• Strong attention to details and organizational skills.
• Proficiency in HR systems and payroll software.
• Excellent interpersonal and communication skills.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 2-4 years of experience in HR operations or administrative roles.
• Valid ID / Qatar / India
• Ability to join immediately or within a short notice period.

Job ID: 25092403-114AH