Field Services Engineer

Job Description

We are seeking a skilled Field Services Engineer to join our corporate support team, providing first and second-level IT system support in a shift-based environment. The successful candidate will deliver timely technical assistance, hardware and software troubleshooting, and ensure smooth operation of IT services across the organization.

Key Responsibilities

• Respond promptly to IT incident tickets, ensuring efficient resolution within SLA guidelines
• Follow ITIL-based standard operating procedures for service management
• Provide remote and on-site technical support to end users for hardware, software, and network issues
• Escalate unresolved issues appropriately and document solutions to share knowledge
• Monitor and report ticket status and analyze recurring problems to identify permanent fixes
• Maintain professionalism and patience while managing multiple tasks under pressure

Skills

• Proficient with Windows OS, Microsoft Office, Outlook, Active Directory, and remote support tools such as ServiceNow
• Experience troubleshooting endpoint devices including laptops, desktops, and printers
• Familiarity with ticketing systems and incident management processes
• Strong communication and customer service skills
• Ability to work rotational shifts (24/7) and manage workload effectively

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 2 to 4 years of hands-on experience in IT support, helpdesk, or technical troubleshooting
• Preferred certifications: ITIL Foundation, CompTIA A+, or equivalent
• Open to all nationalities with immediate availability for an 8-month contract role in Qatar

Job ID: 24082504-114VG