Senior HR Executive – Employee Relations

Job Description

The Senior HR Executive – Employee Relations is responsible for handling complex employee relations issues, conducting investigations, and providing support in conflict resolution. This senior role also involves supporting employee engagement initiatives and ensuring compliance with company policies and legal standards.

Key Responsibilities

• Employee Relations Case Management: Handle sensitive employee relations cases, including grievances, disciplinary actions, and disputes.
• Workplace Investigations: Conduct thorough investigations into employee complaints, ensuring confidentiality and adherence to legal standards.
• Conflict Resolution and Mediation: Act as a mediator in conflict situations, working to resolve issues amicably and fairly.
• Policy Enforcement: Ensure consistent application of HR policies and procedures across the organization.
• Employee Engagement Support: Assist in implementing initiatives to improve employee engagement and foster a positive work environment.

Key Result Areas (KRAs) and Key Performance Indicators (KPIs)

1. Case Resolution and Compliance:
   • KPI: Timeliness and fairness of case resolutions, with a focus on equitable outcomes for all parties.
   • KPI: Compliance with company policies and legal requirements in all employee relations matters.
2. Workplace Investigations:
   • KPI: Thoroughness and accuracy of investigations conducted, ensuring all relevant facts are considered.
   • KPI: Reduction in recurring issues following resolution, demonstrating effective conflict management.
3. Conflict Resolution:
   • KPI: Success rate in resolving conflicts through mediation, contributing to a harmonious workplace.
   • KPI: Employee satisfaction with resolution outcomes, measured through feedback surveys.
4. Employee Engagement and Retention:
   • KPI: Improvement in employee engagement scores, indicating a positive work environment.
   • KPI: Reduction in employee turnover due to unresolved conflicts, showcasing effective employee relations strategies.

Skills

• Strong knowledge of labor laws and HR compliance to ensure legal adherence in all processes.
• Excellent communication, negotiation, mediation, and problem-solving skills for effective conflict resolution.
• Ability to handle sensitive information with discretion and professionalism.

Qualifications

• Bachelor’s degree in Human Resources, Psychology, or a related field.
• 5-7 years of experience in employee relations, with a focus on conflict resolution and case management.
• If applicable, a No Objection Certificate (NOC) may be required from the current or previous employer.
• Valid QID (Qatar ID)
• Ability to join immediately or within a short notice period.

Job ID: 25092404-114AH