Service Delivery Manager 235 views81 applications

Job Description

The incumbent should be a high-energy change agent, who is passionate and results-oriented with a consultative and analytical mentality. SDMs serve as leaders dedicated to exceptional results and effective management to deliver quality service with cross-functional teams.

Responsibilities:

  • This unique role requires the ability to position oneself as a true SME; understanding the best technical solution or service, and educating stakeholders on the importance of the proposed solution. The traditional responsibilities of SDM’s also include:
  • Direct resources to ensure that all projects are delivered to specification and on-time
  • Own internal and external communications, plus identifying when escalation is necessary
  • Perform risk management and measure project performance using appropriate systems, tools and techniques
  • Create and maintain comprehensive project documentation
  • Direct management of projects collaborating with other teams as necessary
  • Recommend changes or policies to increase department effectiveness and customer satisfaction

Requirements:

  • Bachelor’s Degree or above.
  • PMP certification is preferred, but not required
  • A strong preference will be given to candidates with FinTech, Banking or Telecom Experience
  • Extensive understanding of project management principles, methods, and techniques
  • Relative technical background, with a deeper understanding or hands-on experience in software development and web technologies
  • Must be self-motivated, organized, and analytical; with a proven track record in managing implementation projects
  • Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base and technology span
  • Capable of rapid technology intake
  • Must be able to communicate professionally in verbal and written conversations, and in the production of project documents

Other Requirements

  • Must be locally available in Doha with a transferable visa
  • Immediate joining preferred 
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Vistas Global is a diversified group of businesses with interests in technology (Vistas Global WLL, Momenta WLL), human capital, media (Vistas Media ME-FZ LLC), digital, food & beverage (Nushi, Haagen Dazs, Caliburger, Kamats), engineering (Vistas Security, Vistas Engineering) and real estate. Our expertise coupled with our partnerships with industry leaders, help us in being able to architect your business needs into technology programs that include hardware, software, business process, management and support programs all tied into strong ROI models.
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