{"id":74907,"date":"2025-08-24T14:09:45","date_gmt":"2025-08-24T08:39:45","guid":{"rendered":"https:\/\/vistasglobal.com\/careers\/?post_type=jobs&#038;p=74907"},"modified":"2025-08-24T14:09:45","modified_gmt":"2025-08-24T08:39:45","slug":"guest-relations-officer","status":"publish","type":"jobs","link":"https:\/\/vistasglobal.com\/careers\/jobs\/guest-relations-officer\/","title":{"rendered":"Guest Relations Officer"},"content":{"rendered":"\n<p><strong>Job Description<\/strong><\/p>\n\n\n\n<p>We are looking for a dedicated <strong>Guest Relations Officer<\/strong> to be the welcoming face and key point of contact for patients, families, and visitors. The ideal candidate will foster a supportive and respectful environment, ensuring smooth communication and a positive experience throughout their stay.<\/p>\n\n\n\n<p><strong>Key Responsibilities<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Greet and assist patients, visitors, and families with warmth, professionalism, and empathy<\/li>\n\n\n\n<li>Provide clear guidance on admissions, discharges, appointments, and general inquiries<\/li>\n\n\n\n<li>Address and escalate patient concerns as necessary to ensure timely resolution<\/li>\n\n\n\n<li>Facilitate compassionate communication between patients and healthcare teams<\/li>\n\n\n\n<li>Offer emotional support and reassurance to patients and their families<\/li>\n\n\n\n<li>Regularly check on patients\u2019 comfort and satisfaction during their stay<\/li>\n\n\n\n<li>Maintain discretion and professionalism in sensitive situations<\/li>\n\n\n\n<li>Promote a respectful and healing atmosphere with kindness and dignity<\/li>\n\n\n\n<li>Document patient feedback and contribute to service enhancement initiatives<\/li>\n<\/ul>\n\n\n\n<p><strong>Skills<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Proficient in MS Office and hospitality management systems such as Opera, PMS, and CRM<\/li>\n\n\n\n<li>Strong problem-solving skills and ability to work effectively under pressure<\/li>\n\n\n\n<li>Excellent interpersonal and communication skills<\/li>\n\n\n\n<li>Ability to work flexible shifts, including weekends and holidays<\/li>\n\n\n\n<li>Bilingual in Arabic and English (mandatory)<br><\/li>\n<\/ul>\n\n\n\n<p><strong>Qualifications<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bachelor\u2019s degree, diploma, or high school equivalent in Hospitality, Business Administration, or related field<\/li>\n\n\n\n<li>1 to 3 years of experience in guest relations, front office, or customer service roles<\/li>\n\n\n\n<li>Presentable and confident with a courteous demeanor<\/li>\n\n\n\n<li>Team player with high emotional intelligence, cultural sensitivity, and a proactive attitude<\/li>\n\n\n\n<li>Full-time position with an all-inclusive package based in Qatar<\/li>\n<\/ul>\n\n\n\n<p><strong><strong>Job ID: 24082505-114VG<\/strong><\/strong><\/p>\n\n\n\n<p><\/p>\n","protected":false},"author":3,"featured_media":0,"template":"","job-category":[62],"job-type":[3],"job-location":[4],"class_list":["post-74907","jobs","type-jobs","status-publish","hentry","job-category-guest-relations","job-type-full-time","job-location-qatar"],"_links":{"self":[{"href":"https:\/\/vistasglobal.com\/careers\/wp-json\/wp\/v2\/jobs\/74907","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vistasglobal.com\/careers\/wp-json\/wp\/v2\/jobs"}],"about":[{"href":"https:\/\/vistasglobal.com\/careers\/wp-json\/wp\/v2\/types\/jobs"}],"author":[{"embeddable":true,"href":"https:\/\/vistasglobal.com\/careers\/wp-json\/wp\/v2\/users\/3"}],"wp:attachment":[{"href":"https:\/\/vistasglobal.com\/careers\/wp-json\/wp\/v2\/media?parent=74907"}],"wp:term":[{"taxonomy":"job-category","embeddable":true,"href":"https:\/\/vistasglobal.com\/careers\/wp-json\/wp\/v2\/job-category?post=74907"},{"taxonomy":"job-type","embeddable":true,"href":"https:\/\/vistasglobal.com\/careers\/wp-json\/wp\/v2\/job-type?post=74907"},{"taxonomy":"job-location","embeddable":true,"href":"https:\/\/vistasglobal.com\/careers\/wp-json\/wp\/v2\/job-location?post=74907"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}