{"id":74906,"date":"2025-08-24T14:07:12","date_gmt":"2025-08-24T08:37:12","guid":{"rendered":"https:\/\/vistasglobal.com\/careers\/?post_type=jobs&#038;p=74906"},"modified":"2025-08-24T14:07:12","modified_gmt":"2025-08-24T08:37:12","slug":"field-services-engineer","status":"publish","type":"jobs","link":"https:\/\/vistasglobal.com\/careers\/jobs\/field-services-engineer\/","title":{"rendered":"Field Services Engineer"},"content":{"rendered":"\n<p><strong>Job Description<\/strong><\/p>\n\n\n\n<p>We are seeking a skilled <strong>Field Services Engineer <\/strong>to join our corporate support team, providing first and second-level IT system support in a shift-based environment. The successful candidate will deliver timely technical assistance, hardware and software troubleshooting, and ensure smooth operation of IT services across the organization.<br><\/p>\n\n\n\n<p><strong>Key Responsibilities<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Respond promptly to IT incident tickets, ensuring efficient resolution within SLA guidelines<\/li>\n\n\n\n<li>Follow ITIL-based standard operating procedures for service management<\/li>\n\n\n\n<li>Provide remote and on-site technical support to end users for hardware, software, and network issues<\/li>\n\n\n\n<li>Escalate unresolved issues appropriately and document solutions to share knowledge<\/li>\n\n\n\n<li>Monitor and report ticket status and analyze recurring problems to identify permanent fixes<\/li>\n\n\n\n<li>Maintain professionalism and patience while managing multiple tasks under pressure<\/li>\n<\/ul>\n\n\n\n<p><strong>Skills<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Proficient with Windows OS, Microsoft Office, Outlook, Active Directory, and remote support tools such as ServiceNow<\/li>\n\n\n\n<li>Experience troubleshooting endpoint devices including laptops, desktops, and printers<\/li>\n\n\n\n<li>Familiarity with ticketing systems and incident management processes<\/li>\n\n\n\n<li>Strong communication and customer service skills<\/li>\n\n\n\n<li>Ability to work rotational shifts (24\/7) and manage workload effectively<\/li>\n<\/ul>\n\n\n\n<p><strong>Qualifications<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bachelor\u2019s degree in Computer Science, Information Technology, or a related field<\/li>\n\n\n\n<li>2 to 4 years of hands-on experience in IT support, helpdesk, or technical troubleshooting<\/li>\n\n\n\n<li>Preferred certifications: ITIL Foundation, CompTIA A+, or equivalent<\/li>\n\n\n\n<li>Open to all nationalities with immediate availability for an 8-month contract role in Qatar<\/li>\n<\/ul>\n\n\n\n<p><strong>Job ID: 24082504-114VG<\/strong><\/p>\n\n\n\n<p><\/p>\n","protected":false},"author":3,"featured_media":0,"template":"","job-category":[30,31],"job-type":[7],"job-location":[4],"class_list":["post-74906","jobs","type-jobs","status-publish","hentry","job-category-it","job-category-it-analyst","job-type-contract","job-location-qatar"],"_links":{"self":[{"href":"https:\/\/vistasglobal.com\/careers\/wp-json\/wp\/v2\/jobs\/74906","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vistasglobal.com\/careers\/wp-json\/wp\/v2\/jobs"}],"about":[{"href":"https:\/\/vistasglobal.com\/careers\/wp-json\/wp\/v2\/types\/jobs"}],"author":[{"embeddable":true,"href":"https:\/\/vistasglobal.com\/careers\/wp-json\/wp\/v2\/users\/3"}],"wp:attachment":[{"href":"https:\/\/vistasglobal.com\/careers\/wp-json\/wp\/v2\/media?parent=74906"}],"wp:term":[{"taxonomy":"job-category","embeddable":true,"href":"https:\/\/vistasglobal.com\/careers\/wp-json\/wp\/v2\/job-category?post=74906"},{"taxonomy":"job-type","embeddable":true,"href":"https:\/\/vistasglobal.com\/careers\/wp-json\/wp\/v2\/job-type?post=74906"},{"taxonomy":"job-location","embeddable":true,"href":"https:\/\/vistasglobal.com\/careers\/wp-json\/wp\/v2\/job-location?post=74906"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}