{"id":67379,"date":"2025-07-14T14:33:42","date_gmt":"2025-07-14T09:03:42","guid":{"rendered":"https:\/\/vistasglobal.com\/careers\/?post_type=jobs&#038;p=67379"},"modified":"2025-07-14T14:53:36","modified_gmt":"2025-07-14T09:23:36","slug":"ifec-quality-manager","status":"publish","type":"jobs","link":"https:\/\/vistasglobal.com\/careers\/jobs\/ifec-quality-manager\/","title":{"rendered":"IFEC Quality Manager"},"content":{"rendered":"\n<p><strong>Job Description<\/strong><\/p>\n\n\n\n<p>The <strong>IFEC Quality Manager is <\/strong>responsible for ensuring the performance, accuracy, and consistency of inflight entertainment and connectivity (IFEC) services across the airline&#8217;s fleet. This role involves monitoring supplier dashboards, tracking service-level performance, conducting system tests, and generating detailed performance and usage reports for management. The position supports continuous improvement through data-driven analysis and cross-functional collaboration.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Key Responsibilities<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Performance Monitoring: <\/strong>Monitor system dashboards and supplier portals to track service status, bandwidth usage, and performance trends across aircraft types.<\/li>\n\n\n\n<li><strong>Reporting: <\/strong>Generate monthly and quarterly reports analyzing uptime, usage trends, SLA compliance, and discrepancies in connectivity services.<\/li>\n\n\n\n<li><strong>SLA Management: <\/strong>Evaluate supplier performance against contractual KPIs and escalate ongoing issues to relevant stakeholders.<\/li>\n\n\n\n<li><strong>Functional Testing: <\/strong>Conduct quality checks across Wi-Fi portals, user interfaces, and new feature deployments to ensure service consistency.<\/li>\n\n\n\n<li><strong>Data Visualization: <\/strong>Manage dashboards and prepare visual reports using Excel and PowerPoint for leadership review.<\/li>\n\n\n\n<li><strong>Issue Resolution: <\/strong>Coordinate with internal teams and suppliers to address bugs, inconsistencies, or system failures.<\/li>\n\n\n\n<li><strong>Documentation: <\/strong>Maintain test records, track performance trends, and contribute to contiuous improvement initiatives.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Skills<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Strong understanding of digital testing, content validation, and performance analysis<\/li>\n\n\n\n<li>Proficient in Excel and PowerPoint; familiar with supplier dashboards and data portals<\/li>\n\n\n\n<li>Detail-oriented with the ability to identify service gaps and recommend improvement<\/li>\n\n\n\n<li>Effective communication and cross-functional collaboration skills<\/li>\n\n\n\n<li>Ability to work independently and manage multiple systems and timelines<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Qualifications<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bachelor&#8217;s degree in Media, Communications, Engineering, IT, or a related field<\/li>\n\n\n\n<li>Minimum 5 years of experience in IFEC, digital content operations, or system testing<\/li>\n\n\n\n<li>Experience with IFE platforms, supplier tools, or dashboard management<\/li>\n\n\n\n<li>Familiarity with SLA frameworks, data protection standards, and testing protocols<\/li>\n\n\n\n<li>Must hold a valid QID<\/li>\n<\/ul>\n\n\n\n<p><strong>Job ID: 14072501-114VG<\/strong><\/p>\n\n\n\n<p><\/p>\n","protected":false},"author":3,"featured_media":0,"template":"","job-category":[54],"job-type":[3],"job-location":[4],"class_list":["post-67379","jobs","type-jobs","status-publish","hentry","job-category-quality-assurance","job-type-full-time","job-location-qatar"],"_links":{"self":[{"href":"https:\/\/vistasglobal.com\/careers\/wp-json\/wp\/v2\/jobs\/67379","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vistasglobal.com\/careers\/wp-json\/wp\/v2\/jobs"}],"about":[{"href":"https:\/\/vistasglobal.com\/careers\/wp-json\/wp\/v2\/types\/jobs"}],"author":[{"embeddable":true,"href":"https:\/\/vistasglobal.com\/careers\/wp-json\/wp\/v2\/users\/3"}],"wp:attachment":[{"href":"https:\/\/vistasglobal.com\/careers\/wp-json\/wp\/v2\/media?parent=67379"}],"wp:term":[{"taxonomy":"job-category","embeddable":true,"href":"https:\/\/vistasglobal.com\/careers\/wp-json\/wp\/v2\/job-category?post=67379"},{"taxonomy":"job-type","embeddable":true,"href":"https:\/\/vistasglobal.com\/careers\/wp-json\/wp\/v2\/job-type?post=67379"},{"taxonomy":"job-location","embeddable":true,"href":"https:\/\/vistasglobal.com\/careers\/wp-json\/wp\/v2\/job-location?post=67379"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}