Job Description
The primary aspect of this role is to manage and support all aspects of technical implementation, operation and support of Client’s Satellite applications IST Switch, POS, ATM & Card management systems. The incumbent may also be requested to participate or lead other technical implementation and support projects as required. He/ She will be directly responsible for managing the above and also in involve in building the team to support the systems.
The main responsibilities of the position are:
- to ensure the continuous support of the currently installed applications/modules under responsibility
- To develop and maintain the respective applications/modules.
- Analyze and resolve system problems quickly and efficiently within the given SLA
- to participate actively in other technical implementation projects by providing application specifications necessary for seamless integration within the bank’s final system architecture.
- to ensure that the assigned Staff, system Vendors and Integrator s fully comply with the bank’s policies, procedures and business requirements,
- to share the knowledge & acquire knowledge on the new products/applications
- To Build a pool of resources on the applications by doing Knowledge transfers and on job training.
In addition, the incumbent will also need to obtain detailed understanding at the level needed to be able to devise reliable IT operational procedure and lead the application technical support efforts for all the applications under responsibility. Application technical support tasks include providing technical support to the IT operations team, in addition to testing and deploying periodical system patches and updates.
Job Requirements
- University Degree in Computer Engineer, Computer Science or comparable education or working experience.
- At least 8 years of experience in ICT with exposure to Banking Applications
- Profound experience in Technical daily operational support of banking applications.
- Advanced experience in Multiple types of banking applications like core banking, channel applications, ERP application etc.
- Sufficient experience regarding integration and interface aspects of banking applications
- Very good technical knowledge and understanding in the technical implementation and integration of different Banking applications
- Proven experience in working as part of multinational teams for a minimum of 3 years.
- Demonstrable knowledge in IST Switch,CORTEX and card management and printing.
- proven experience in configuring and deploying banking application and interfaces
- Possess exceptional communication and interpersonal skills, multi-tasking and organizational skills, problem-solving skills.
- Ability to deliver technical support and technical implementation tasks needed for the success of ICT initiatives.
- Fluent in written and spoken English; written & spoken Arabic is desirable.
- Detail oriented and team player with demonstrated problem solving abilities.
- Self-motivated with ability to manage several projects and support technical activities concurrently in the areas of responsibility.
