IT Technical Support 1495 views510 applications

Job Description

Should have 5+ years of experience working with Government Bodies, Multinational and multicultural organizations in the same manner.

Responsibilities:

  • Assist in identification and resolution for a problem involving a program, machine, data or system software.
  • Installation of new pc’s, Tablet pc’s, configure smart phones for users, install software and configure Client specific soft wares.
  • Assist with problem resolution and coordinating problem solving with staff
  • To proactively provide information to users on progress of outstanding support calls.
  • Liaise with colleagues in the ITC team to ensure continuity of service for all users.
  • Respond to common enquiries or complaints from customers, management, or members of the ITC team according to design policies and procedures.
  • Provide Weekly reports to the Management on the status of the calls/work completed and reason for any pending calls
  • Responsible for end user workstation relocation
  • Assist in new setup and making sure their IT needs are fulfilled as per the agreed SLA
  • Asset Tracking and Inventory register

 

Education, Knowledge/Skills and Experience:

  • Degree in IT related field.
  • 7+ years of proven experience in IT operations which must include MS office products, operating system environment, printers and different help desk software’s
  • Excellent verbal and written communication skills.
  • Entry level Knowledge of MS CRM 365
  • Gain skill and confidence in thinking quickly under pressure.
  • Enjoy the thrill of multi-tasking.
  • Microsoft Certifications recommended
  • Basic Knowledge of Active directory
  • Sound knowledge of Laptop encryption and security

 

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Vistas Global is a diversified group of businesses with interests in technology (Vistas Global WLL, Momenta WLL), human capital, media (Vistas Media ME-FZ LLC), digital, food & beverage (Nushi, Haagen Dazs, Caliburger, Kamats), engineering (Vistas Security, Vistas Engineering) and real estate. Our expertise coupled with our partnerships with industry leaders, help us in being able to architect your business needs into technology programs that include hardware, software, business process, management and support programs all tied into strong ROI models.
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