IT HelpDesk/Support Coordinator 196 views148 applications

Job Description

Experience: Should have min. 5 years of relevant experience
Visa: Must be locally available with a transferable visa
Joining Time: Immediate

  • Diagnose and resolve software and hardware incidents, OS, Network, and across a range of software applications.
  • To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
  • Take ownership of assigned tickets and manage the full lifecycle of the tickets resolution in a timely and efficient manner
  • Coordinate with the various technical teams and manage their input to ensure tickets resolution in line with the SLA
  • To accurately record, update, and document requests using the IT service desk system.
  • To resolve incidents and upgrade different types of software and hardware
  • To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
  • To create, maintain and publish relevant support documentation in order to assist all staff/students in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
  • Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.
  • Set end customer resolution as priority and work in harmony with the whole UTS team to achieve end-user satisfaction
  • Prepare weekly performance report and review with supervisor and team to enhance response and resolution time
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Vistas Global is a diversified group of businesses with interests in technology (Vistas Global WLL, Momenta WLL), human capital, media (Vistas Media ME-FZ LLC), digital, food & beverage (Nushi, Haagen Dazs, Caliburger, Kamats), engineering (Vistas Security, Vistas Engineering) and real estate. Our expertise coupled with our partnerships with industry leaders, help us in being able to architect your business needs into technology programs that include hardware, software, business process, management and support programs all tied into strong ROI models.
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