IT Help Desk 632 views220 applications

Job Description

  • Provide technical assistance to computer system and application users by answering questions and resolving problems in person, over telephone or from a remote location.
  • Record or log all helpdesk inquiries and interactions.
  • Perform question or problem diagnosis and provide end-user support in person, over the phone or remotely.
  • Serve as liaison between Bank staff and the other support staff within the IT Division.
  • Diagnose computer problems, technical hardware and software issues in order to identify issues that require a specialist.
  • Redirect problems to appropriate resources.
  • Co-ordinate with Application User Support officer as well as Desktop User Support Officer for the users’ specific requirements.
  • Identify and escalate situations requiring urgent attention.
  • Ensure high standards of confidentiality to safeguard commercially sensitive information.
  • Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.

Job Requirements

  1. At least 2 years of related experience with 1 year minimum as an IT Help Desk.
  2. Must have a Bachelor’s Degree.
  3. Candidates under transferable or family dependent visa will be preferred.
  4. Should have a valid Qatar Driving License and own car.
  5. Able to start working immediately.

How To Apply

Qualified candidates may forward their updated CVs to

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