Collections Specialist 518 views95 applications

The main responsibility of this job holder is to collection calls/ emails or customer visits  for assigned accounts and meeting the set targets and proactively guiding customers to pay within due date.

Duties & Responsibilities

  • Collection calls/ emails or customer visits  for assigned accounts and meeting the set targets.
  • Proactively guiding customers to pay within due date.
  • Sending collection notification in the form of SMS/Emails etc.
  • Storing collection feedback for each account assigned as directed by collection lead.
  • Support credit and collections lead in ad-hoc tasks for the function.
  • Adhering to the company & function policies as directed by collection lead and initiatives.
  • Assign Credit limit to new customer is based on credit portfolio Segments.
  • Reporting on BDs performance of owned segment.
  • Align with internal stakeholders to achieve collection’s targets.
  • Attend collections meetings with customers.
  • Prepare monthly/quarterly required reports.

Job Requirements

  • Minimum 5 years of experience working in any post-paid inbound/outbound call center,  2 years out of that in dealing with Enterprise customers.
  • 2 years of Knowledge and experience of working in credit & collections.
  • Target driven and stake Holder Management skills.
  • Determined to continuously deliver and succeed.
  • Creative and willing to challenge the status Quo.
  • Understanding of Telecom products and services across consumer, enterprise and fixed.
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Vistas Global is a diversified group of businesses with interests in technology (Vistas Global WLL, Momenta WLL), human capital, media (Vistas Media ME-FZ LLC), digital, food & beverage (Nushi, Haagen Dazs, Caliburger, Kamats), engineering (Vistas Security, Vistas Engineering) and real estate. Our expertise coupled with our partnerships with industry leaders, help us in being able to architect your business needs into technology programs that include hardware, software, business process, management and support programs all tied into strong ROI models.
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