Branch Manager 222 views37 applications

The primary responsibility of this job holder for the day-to-day operations of the assigned branch to maximise sales and profitability. Responsible to manage staff effectively in order to exceed customer expectations in the customer journey.

Key Responsibilities:

  • Work closely with the reporting Area Manager during the annual planing stage. Contribute to developing plans and implementation roadmap for the Operations Directorate.
  • Manage the store team to achieve a consistent high standard on the shop floor in order to maximise sales.
  • Analyse sales on a daily basis and take positive action to redress any unexplained declines.
  • Provide timely and accurate information on sales and cost lines to the Area Manager.
  • Plan and cascade work plans to senior team and associates to ensure they are contributing effectively.
  • Monitor and improve customer service and become the customer champion in-store, being the role model on how customers are treated professionally.
  • Contain the losses of their unit by keeping inventory shrink and wastage below set budget, work with the stock-taking teams to prepare and delivering an accurate inventory count as required .
  • Monitor and maintain proper store cleanliness, appearance and maintenance as per company policy.
  • Supervise employees engaged in sales work, inventories, reconciling cash with sales receipts.
  • Keep operating records and prepare daily record of transactions or perform work for subordinates as needed.
  • Ensure compliance with security, sales, and record keeping procedures and practices.
  • Order goods or prepare requisition to replenish goods on hand, maximise availability whilst controlling inventory.
  • Monitor and verify vendor activity iln store.
  • Ensure all store employees are trained properly.
  • Coordinate sales promotion activities and prepare or direct workers preparing goods displays and advertising copy.
  • Perform banking functions such as cash counting and deposit.
  • Oversee the receipt and returns of all high value goods to ensure that no security is breached.
  • Perform all shift duties are required, (i,e.) run the cash register.
  • Ensure adoption of correct company procedures in maintaining a safe and secure working environment for colleagues and customers.
  • Comply with Baladiya instructions and maintain a legal trade with due diligence to Qatar Law.
  • Coach and mentor all team members, especially direct reports for performance and work closely with them during the various stages of the performance cycle (goal setting, performance evaluations etc.)
  • perform all other duties as delegated by the Area Manager, or as per business requirements.

Qualifications, Certifications & Experience:


  • Bachelor’s degree in Business Administration desirable, although not mandatory given relevant previous retail experience.


  • At least 5 years’ relevant experience in a managerial capacity for a retail branch / outlet .
  • Previous Middle East / GCC experience is mandatory.

Job Specific Skills:

  • Market knowledge 
  • Customer focus 
  • An understanding of retail laws, security and health and safety 
  • Ability to work under pressure and handle challenging situations 
  • Result driven
  • Ability to establish and maintain effective working relationships good 
  • Good interpersonal and communication skills, an effective team leader 
  • Must be bilingual (English and Arabic)
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Vistas Global is a diversified group of businesses with interests in technology (Vistas Global WLL, Momenta WLL), human capital, media (Vistas Media ME-FZ LLC), digital, food & beverage (Nushi, Haagen Dazs, Caliburger, Kamats), engineering (Vistas Security, Vistas Engineering) and real estate. Our expertise coupled with our partnerships with industry leaders, help us in being able to architect your business needs into technology programs that include hardware, software, business process, management and support programs all tied into strong ROI models.
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